Warranty – Spinnaker Watches
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Warranty Inquiry

2 Year Manufacturer Warranty Terms & Conditions

 

All timepieces purchased directly from us or from any of our authorized resellers/retailers/partners are warranted against any manufacturing defect for a period of twenty-four (24) months from the date of purchase (the “Warranty Period”) subject to the following conditions.

EXCLUSIONS AND LIMITATIONS

Your International Guarantee does not cover, notably:

  1. Defects and damages resulting from misuse or negligence, or from accident
  2. Battery, case, crystal, strap, or bracelet
  3. Defects and damages caused by improper use, alterations, tampering, dismantling or unauthorized modifications or repairs
  4. Water damage unless marked water-resistant
     

If your watch is returned during the Warranty Period, any component found by our technical services to be defective as a result of a manufacturing defect will be, at our sole discretion, repaired or replaced free of charge. Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge.

You are responsible for transportation costs, including but not limited to postage, insurance & packing materials. We recommend that any shipment to us or our authorized service centers include certified delivery and insurance. 

How do I register my watch ?

 

You may complete the registration of your watch by clicking here

How can I get my watch repaired?

 

In the unlikely event that you are having problems with your watch and would like to have the watch serviced for warranty, you may contact our Customer Support Team who will assist and provide you with detailed steps on how the watch can be sent towards our Authorized Service Center where the watch can be thoroughly inspected.

Kindly note and be reminded that our 2-Year Manufacturer Warranty does not cover:

  1. Defects and damages resulting from misuse or negligence, or from accident,
  2. Battery, case, crystal, strap, or bracelet
  3. Defects and damages caused by improper use, alterations, tampering, dismantling or unauthorized modifications or repairs,
  4. Water damage unless marked water-resistant

All warranty requests must be submitted with the proper documentation of purchase (invoice) especially when warranty services are claimed. 

If the product returned during the warranty period exhibits any manufacturing defect, our authorized service center will repair or replace any defective parts at no additional expense to you. 

However, you are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us or our authorized service centers include certified delivery and insurance.

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