ORDER PROCESSING TIME

All orders placed on our website are processed & shipped out within 3 business days (excluding weekends and holidays). If you have placed the order during the weekends or holidays, your order will be processed within the next business day.

Once processed, you will receive another notification when your order has shipped that will include the tracking number for you to be able to track your shipment.

FREE WORLDWIDE DELIVERY

All orders from Spinnaker are shipped free of charge and are delivered between 5 to 10 business days (not including weekend and public holidays) once shipped.

However, be advised that the price on our website are non-inclusive of local tax, vat, import fees or other shipment clearance costs which may apply, depending on where in the world you are. Any charges applied upon import are the customer's responsibility and must be paid by the customer.

Delivery time may vary in cases of situations beyond the control of the courier (e.g Customs Clearance, severe weather conditions, government lockdown, movement restriction policies, etc).

DELIVERY WITHIN THE UK and EU

Please note that if you are looking to have your order delivered in the UK , EU participating countries or rest of Europe – please complete your purchase on https://www.spinnaker-watches.co.uk .You would need to have a UK or European IP address to connect to this site.

If you are having problems placing the order, please contact us separately via email at info@spinnaker-watches.com so that we can help facilitate your transaction smoothly.

REFUSED / RETURN TO SENDER SHIPMENTS

Refused & return to sender packages that are not received due to negligence on the part of the recipient due to the following reasons;

  1. Incorrect & invalid shipping information (e.g wrong delivery address, wrong contact number)
  2. Refusal to pay import duties when requested by customs 
  3. Refusal to provide local customs assistance in providing information when officially requested
  4. Refusal to collect shipment at designated collection points (for addresses where couriers cannot redeliver to)

these are refunded only once when the shipment is received back in our warehouse, less the cost of shipping to and from the destination country, as well as any applicable duties and taxes

DELIVERY RESTRICTIONS

We offer FREE worldwide shipping with the exception of the following countries/regions:

  1. Russia - please visit our partners at Bestwatch RU
  2. India 
  3. Pakistan
  4. China - please visit Spinnaker TMall Store
  5. South & Central America
  6. Africa
  7. Middle East
  8. Iran
  9. Canary Islands
  10. Ukraine
  11. Greece
  12. Italy

*We do not ship to APO/FPO and PO BOX addresses and a valid physical address is required in order to process your order.