Where do you ship from & how long does shipping take?
All orders placed on our website are shipped from either our warehouse located in the US or in Hong Kong depending on the availability of stock.
Orders are shipped out via Express Mail and would normally between 3 to 5 business days and up to a maximum of 7 business days (not including weekends and public holidays) to be received.
Be aware that some delays may occur which is beyond the control of Spinnaker or the courier such as customs clearance delay or even adverse weather or conditions. It would be best to monitor the status of your shipment once the tracking number has been provided to be apprised of the status of your shipment which is normally sent once to you via email once the shipment has been collected by the courier.
Which courier do you use to ship?
We employ and use several couriers depending on their availability and capability of delivering the shipment within an appropriate time frame. We would normally use FedEx for most of our shipments but in some cases, we may also opt to use a different courier.
As our shipping services are free, there is no option to choose which courier will be used upon checkout. We will, however, ensure that the optimum courier is chosen to so that your shipment is delivered as soon as possible.
Do I have to pay TAX / VAT for my order?
While we offer FREE worldwide shipping, please note that this only covers the cost of shipping your order.
Orders placed on our website does not include the import tax or VAT charges that may or not may not be imposed by the customs of the country it is being received in. The recipient takes full responsibility for paying the import tax or VAT or any clearance fees.
If the package is rejected due to nonpayment of customs fees, the refund will be subject to shipping deductions for the rejected shipment.
How can I track my order?
Once your order has been shipped out, you will receive an email confirming this that includes the shipping details such as courier used and tracking number. It will also include a link that you can use to monitor your shipment.
Kindly allow 24 hours for the tracking details to go live after receiving the tracking number.
I missed my delivery. What should I do?
If no one was present at your specified shipping address during delivery, the courier will normally leave you a contact card with instructions on how you may request redelivery or directions on the the nearest hub where you may collect your package personally (self-collection).
If you did not receive any card or note from the courier, do not worry. Simply contact the courier via their hotline number (found online) and provide the tracking number from email that you received from us. Once this information has been provided to the courier, they will assist in having redelivery done for you.
Why is my delivery delayed?
Our partner couriers are committed to delivering all orders within 3-5 business days (excluding weekends and public holidays). However, sometimes it may take a little longer for some orders to arrive.
Here are a few possible causes for delayed deliveries:
- More time is needed for local customs processing.
- The local customs is awaiting payment of your duty/tax/VAT before delivery.
- The courier cannot locate your address because the address provided during checkout is wrong or incomplete.
- Inclement weather or other local conditions that may disrupt transport routes.
My order has been shipped but I changed my mind. Can I refuse it?
Once the order has been shipped out, the order can no longer be cancelled or rerouted. The item must instead be returned to us according to the guidelines provided in our Return Policy
We understand that if you change your mind during delivery sometimes it is easier to refuse a package on delivery rather than accept and return however by refusing the delivery you automatically accept liability for the package's return and it's return shipment cost.